Shipping policy
6 - PRODUCT AVAILABILITY AND SHIPPING
6.1 Conditions
Deliveries are available only within Switzerland and Liechtenstein. Shipping costs are at the Customer’s expense, vary depending on the type of order, and are indicated to the Customer at the time of payment.
6.2 Free Shipping
Free shipping offers are applied via promotional codes and cannot be combined with other ongoing promotions. Only one delivery method can be selected per order.
6.3 Availability
Product availability is displayed when the Customer checks stock on the Website. The Customer can track the status of their order at any time via www.post.ch by entering the tracking number.
6.4 Delays
Product shipments are handled by Swiss Post Priority, which guarantees delivery within 2–3 business days. In the event of delivery delays, the Customer may contact Roadstar by email at shop@roadstar.com for a prompt resolution.
6.5 Delivery or In-Store Pickup
For products collected directly by the Customer, the transfer of risk occurs at the time the goods are handed over to the Customer. For shipped products, the transfer of risk occurs upon delivery at the Customer’s address.
Products selected for in-store pickup must be collected within 15 days. After the 10th day, Roadstar will send a pickup reminder to the Customer. If the goods are not collected within 5 days following this reminder, Roadstar reserves the right to terminate the contract and retain the entire amount paid by the Customer as compensation for damages.
For security reasons, the following documentation will systematically be required when collecting products in person:
- The order confirmation email, also accessible through the Customer’s account on www.roadstar.com
- The credit card used for the online purchase
- A valid identity document
At the time of collection, the Customer will also be required to sign the “pickup confirmation” form provided by Roadstar.