Refund policy

7 - PRODUCT RETURNS – RIGHT OF WITHDRAWAL

7.1 Inquiries and Defect Reports

For any inquiries or to report product defects, Customers may contact Roadstar Customer Service at shop@roadstar.com.

The Customer must ensure, at the time of order availability or upon delivery, that the number of packages received matches what was declared and that the products are in good condition.

If the delivered product does not match the nature or quantity of the order, or if it has been damaged during transport, the Customer must contact Roadstar by email at shop@roadstar.com within 3 business days from receipt, attaching the completed “return form” available on the Roadstar Website.

It is essential that the Customer keeps the products in their original packaging and in the same condition in which they were delivered.

 

7.2 Right of Withdrawal

For sales within Switzerland and Liechtenstein, no right of withdrawal is granted.